Associate Careers

WHAT WE CAN OFFER YOU:

• Estimated Salary: $66,500 - $86,000 plus annual bonus opportunity.
• Remote opportunity.
• Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
• Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion.
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment

WHAT YOU'LL DO:

• Lead and Manage Teams: Oversee and develop teams responsible for EDI (Electronic Data Interchange) processes, including managing weekly file feeds, handling a constant workflow, and addressing escalations.
• Talent Development: Provide coaching, mentoring, and leadership to your team. Help them handle escalated calls, develop their skills, and become high performers.
• Collaborate Across Teams: Partner with internal and external stakeholders such as field reps, brokers, and business partners to drive customer satisfaction and operational success.
• Ensure Service Excellence: Lead efforts to improve workflow efficiency, monitor productivity, and ensure timely handling of customer needs. Manage metrics reporting to track performance and ensure operational goals are met.
• Project Leadership: Participate in or lead projects to improve productivity, service quality, and customer satisfaction. Identify and resolve potential operational risks.
• Adapt and Innovate: Stay updated on trends and best practices in insurance, benefits administration, and eligibility, and bring innovative solutions to improve processes.

WHAT YOU’LL BRING:

• Experienced Leader: Prior supervisory experience is a must, including direct management of staff in a service-based environment (insurance or financial services would be ideal).
• Service-Oriented: A background in insurance, eligibility, or benefits administration is ideal. EDI experience is helpful but not required.
• Talent Developer: Proven experience in developing and mentoring teams, including managing performance, resolving conflicts, and fostering professional growth.
• Operational Expertise: Ability to manage complex workflows, handle escalations, and improve team efficiency through clear metrics and reporting.
• Tech-Savvy: Comfortable with technology and system administration. Experience with EDI and IT projects is a plus.
• Strong Communicator: Excellent collaboration and communication skills to work effectively with both internal teams and external partners.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.